We accept returns within 7 days after the delivery of the order buyer pays the return shipping cost after receiving the product safely, we will initiate the refund and in case of cancellation by you, before the dispatch of the Order You will be refunded in full. All refunds will be initiated through a Bank NEFT/RTGS/PayPal transfer. The transfer will be done in 5-10 working days.
In case of breakage or damage of your purchased product the following applies: –
Either you will receive another product
Or you will get full refund from the insurance company
As soon the claim is approved by the insurance company you will be refunded, to process the insurance claim faster you are requested to do the following: –
- If the Parcel arrived with external damage kindly make the photos of the packaging before opening the parcel.
- We request you to open the parcel within 3 days of delivery as it is mandatory to notify shipping company & insurance company for the damage no claims will be entertained once this period is over.
- If you receive the item in broken condition kindly email to Agra Heritage Marble Crafts and shipping company (FedEx or DHL) about the damage of product with photographs.
Insurance company may require additional details to approve the claim which will be provided by the buyer upon request.
As soon the claim is settled by insurance company, we will inform you the details by email.