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1) Introduction

(www.heritagemarblecrafts.com) is a website (the “Website”) operated by Agra Heritage Marble Crafts (the “Website Owner”). The Website Owner, including subsidiaries and affiliates (or “we” or “us” or “our”) provides the information contained on this Website or any of the pages comprising the Website to visitors (“Visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these Website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website. Please read this agreement carefully. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the “Agreement”). This Agreement is made between you and us.


2) Website Availability

o    Agra Heritage Marble Crafts may suspend the Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension.

o    Agra Heritage Marble Crafts reserves the right to make any changes to the Website or to discontinue any aspect or feature of the Website without notice.

o    In the event that Agra Heritage Marble Crafts, in its sole discretion, considers that you are making any illegal and/or unauthorized use of the Website, and/or your use of the Website is in breach of these Terms, Agra Heritage Marble Crafts reserves the right to take any action that it deems necessary, including terminating without notice your use of the Website and, in the case of illegal use, instigating legal proceedings.


3) Your Status

By placing an order to purchase Products (Order) through the Website, you warrant that:

o    You are legally capable of entering into binding contracts; and

o    You are at least 18 years old


4) The Contract between You and Us (Agra Heritage Marble Crafts)

o    After placing an Order, you will receive an email from acknowledging that has received your order. Please note that this does not mean that your order has been accepted. Your Order constitutes an offer to buy a Product for sale via the Website (the Agra Heritage Marble Crafts). All orders are subject to acceptance by the Agra Heritage Marble Crafts, and the Agra Heritage Marble Crafts will confirm such acceptance to you by sending you an email that confirms that your Product(s) has been confirmed. The contract between the Agra Heritage Marble Crafts and you (Contract) will only be formed when the relevant Agra Heritage Marble Crafts sends you the Confirmation.

o    Each Contract relates only to those Products whose dispatch the Agra Heritage Marble Crafts has confirmed in the Confirmation. The Agra Heritage Marble Crafts shall not be obliged to supply any other Products which may have been part of your Order until the dispatch of such Products has been confirmed by way of a Confirmation.

o    For the avoidance of doubt, your contract with relates only to your use of the Website and the Services available therein.


5) Credit Card Payment

In a credit card transaction, you must use your own credit card. We will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.


6) Trademarks

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the Website Owner and the supporters of our Products listed on the Website. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the Website Owner.


7) External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links, you must refer to that external website's terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us at info@heritagemarblecrafts.com if you would like to link to this website or would like to request a link to your website.


8) Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby INDEMNIFY the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.


9) Agra Heritage Marble Crafts Refund & Returns Policy

We accept no Returns due to the fragile nature of our products and in case of cancellation by you before the dispatch of the Order You will be refunded after debiting the restocking fees. All refunds will be initiated through a Bank NEFT/RTGS/PayPal transfer. The transfer will be done in 5-10 working days.

In case of breakage or damage of your purchased product, the following applies: -

Either you will receive another product

Or you will get a full refund.

As soon the claim is approved by the insurance company you will be refunded, to process the insurance claim faster you are requested to do the following:-

1. If the Parcel arrived with external damage kindly make the photos of the packaging before opening the parcel.

2. We request you to open the parcel within 3 days of delivery as it is mandatory to notify shipping company & insurance company for the damage no claims will be entertained once this period is over.

3. If you receive the item in broken condition kindly email to Agra Heritage Marble Crafts and shipping company about the breakage of the product with photographs

The insurance company may require additional details to approve the claim which will be provided by the buyer upon request.

As soon the claim is settled by insurance company, we will inform you the details by email.


10) Shipping Policy 

We ship exclusively through reputed courier partners DHL and FedEx normally it takes approx 10 days to deliver the parcels to your doorstep. In the event that the courier partner is unable to deliver in your area, we will ship your items via India Post. We are unable to ship to a PO Box address & for Russia, Brazil country we need firm entity name or business name parcel will not go to individuals name. Some parcel which is very big in size is delivered by sea cargo up to nearest seaport which takes 6 to 8 weeks time. The delivery is very safe as we are packing the items properly & for all risk, all the parcels are fully insured.

Note: Please note we cannot be held accountable for delays in Customs clearance. The customer has to pay the additional taxes and duties (to customs) when clearing the merchandise from customs according to the norms of their respective countries.

Packaging & Delivery:

By Air

Items which are up to 48’’ diameter are packed in corrugate and PVC box with air bubble and foam sheet. These articles are dispatch through reputed courier partners DHL and FedEx, normally it takes approx 10 days to deliver the parcels to your doorstep.

By Sea

We pack bigger articles above 48’’ diameter with wood wool and tightens with rope to make perfect single piece and covered by jute cloth then fixed in wooden box. We ship bigger articles above 48’’ diameter by sea cargo which takes about 6 to 8 weeks and is delivered at the nearest seaport which provided by the buyer at the time of purchase. Buyer has to arrange door delivery from nearest seaport to their doorstep or we can arrange door delivery at extra cost. For extra door delivery charges kindly email us your complete delivery address with the nearest seaport.


11) Disclaimer of Liability

The Website Owner shall not be responsible for and DISCLAIMS all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In PARTICULAR, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.


12)  User of the Website

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than India). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.


13) No Commercial Use

This Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.


14) Visitor Registration

Visitors will need to register with the Website in order to use some of the services or features made available on this Website. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately either using your account or via e-mail at info@heritagemarblecrafts.com. We may change registration requirements from time to time.


15) General

o    Entire Agreement

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit nor implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.


o    Alteration

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.


o    Conflict

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.


o    Waiver

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.


o    Cession

The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.


o    Severability

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.


o    Applicable


Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of India without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts of India in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.